This privacy policy statement applies to DA Information Services Pty Ltd ABN 25 006 414 688 ('DA') and to the website which is operated under the domain name www.dadirect.com ('the DA website').
DA remains committed to protecting your privacy and to maintaining the confidentiality and security of information we may gain about you, your organisation and your staff. This privacy statement explains how your personal information will be treated as you access and interact with DA staff and the DA website.
In this policy the term "information" is used to collectively refer to information:
- which you give to DA when you apply for a password;
- which you give to DA when you communicate with DA; or
- which DA actively or passively collects from you when you visit the DA Website or when you purchase goods or services or transact any other business through the DA Website.
Such information will only be collected by lawful and fair means and be used for lawful purposes with informed consent by you for the use of personal information, except where disclosure is required by law.
In visiting the DA website, you are accepting the practices described in this privacy policy statement. As this statement may be subject to change over time, it is recommended that you check our online statement on a regular basis. Where specific and additional privacy provisions apply to certain sections of the DA website, those specific and additional provisions shall prevail over this privacy policy statement. DA's privacy policy statement is not intended to and cannot limit DA's duties of confidentiality or your rights under law.
The DA website also contains links to the websites of other providers of goods and services ('third party websites'). If you have accessed third party websites through the DA website and if those third parties collect information about you, DA may also collect or have access to that information as part of our arrangements with those third parties. However DA has no control over the privacy practices of those organisations or the information that those websites may request of you. Those third party websites should contain their own privacy statements and are responsible for informing you about their own privacy practices. DA is not and cannot be held responsible for the privacy practices or contents of these sites.
You may access the DA website without disclosing personal information. When you visit the DA website a record of your visit is logged. The following information is supplied by your browser and recorded by DA for statistical purposes only, to assist DA in improving the content and value of the DA website:
- Your server address and
- Your operating system
- Your top level domain name (for example, .com, .org, .au etc.)
- The date and time of your visit to the DA website
- The pages accessed and the documents downloaded
- The type of browser used
However, DA makes no attempt to identify individual users or their browsing activities.
A cookie is a small text file that is transferred to and stored on the hard drive of the user’s computer. As cookies are site specific DA’s Website can only read the cookie that it has placed on your computer. It cannot access information from other cookies that may be on your computer or capture your e-mail address.
DA uses cookies to maintain navigation information during your site visit so that our Website will be easier for you to use. In particular, a cookie will:
- help to keep track of the user’s preferences within the Website
- save users from having to identify themselves each time they visit the Website
- facilitate the use of the electronic shopping basket so that users need only enter their payment details at the end of the shopping session
If you are just browsing DA’s Website and are not a registered user you do not have to accept a cookie and may still continue to utilise the site. If you become a registered user on DA’s Website (that is you have a designated User ID and password), we may use cookies to personalise your visit based on preferences that you have indicated on past visits. Registered users who wish to access their confidential account information via the Website are not dependent on a cookie but must login using the User ID and password, which are essential for administration and security during the access.
Most Internet browsers are preset to accept cookies. At your discretion, you may configure your computer’s browser software to disallow the use and storage of any cookie on your computer or to warn you whenever cookies are being used.
You may browse DA's website without entering any personal information. However, you cannot place an order or complete a registration without providing some minimal information. The minimum information that you need to provide to complete a transaction is noted on our web pages.
We also collect email addresses of users who communicate to us via email, via the feedback page or site registration. We will only use your email address for the purpose for which you provided it. It will not be added to a mailing list unless you have specifically requested this, nor will we disclose it to other parties without your consent.
Care is taken to protect the confidentiality of your credit card details. DA will not charge your credit card until your order is despatched. Once the transaction is completed your credit card details will be removed from the system, unless we have your written permission to retain them, in which case your details will be stored off-line. Access to our credit card information will only be accessible to a controlled number of staff who would need the information in order to process your order.
Should you choose to send your credit card details to DA via the Internet we recommend that you do so via the use of a browser that supports secure transactions (refer Security, below). DA can take no responsibility for the safety of your transmission over the Internet. Alternatively you may advise your credit card details, name and address to DA via telephone +613 9210 7777 (ask for TitleSearch Service) or via fax +613 9210 7788.
DA's Title Alerting Service is a simple and effective way to ensure that you stay regularly informed on information products. You provide your name and contact details and nominate the subject areas in which you are interested. You can then expect to receive an advice on titles in your area on interest up to 10 times during the year. At any time you may amend your personal details or subject profile by contacting DA for a new form. You may also elect to withdraw from this service and your name will be removed from the mailing list.
The information that you give us will only be used for the purpose for which it was provided. For example, it would be used to process your application or order, to respond to comments you have made or questions you have asked, or to notify you of coming events in which you have expressed an interest. In some cases DA may use non-personal aggregate information for internal reviews to analyse trends and statistics. Such non-personal aggregate information may be shared with related third parties.
We will only collect personal information from you with your consent.
It may be necessary to obtain credit reports about you from credit reporting agencies to assess your creditworthiness or so that we may collect overdue payments from you. Similarly, if you are in default on an account we may need to provide personal information (name and address etc) to our collection agent.
From time to time we may wish to use customer information for new, unanticipated uses not previously disclosed in our privacy statement. If information practices change at some time in the future we will post the policy changes to our websites to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you may check our website at any time or contact the privacy office at DA.
The accuracy of your personal information depends largely on the information provided by you. Accordingly we welcome notifications of any changes to your personal information such as your name or address. You have a right to access your personal information, subject to some exceptions allowed by law. For security reasons, any requests to access or alter personal information should be in writing addressed to the Privacy Office at DA.
Upon request we provide customers with access to their own:
- unique identifier information (login name or password) that we maintain about them;
- transaction information (purchase dates, amounts and types of purchases);
- contact information (name, address, email address and telephone number).
Customers can access this information via their login. Where customers cannot amend these details on-line, they may arrange for the information to be amended by contacting the privacy office at DA.
As part of DA's ongoing commitment to protecting your privacy DA uses industry standard encryption technologies when transferring and receiving consumer data exchanged with our site. Our e-commerce system keeps user information secure via Secure Sockets Layer technology (128bit SSL) to protect against loss, misuse or alteration of information that we have collected from you from our website. SSL is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.
DA Staff should at all times treat customer information with confidentiality.
If you have any queries about our organisation, privacy statement or the products and services on this website please contact the Privacy Office at DA.
DA Information Services Pty Ltd
ABN 25 006 414 688
648 Whitehorse Road
Mitcham Victoria 3132 Australia
Phone: +61 3 9210 7777
Fax: +61 3 9210 7788
Email: Privacy Office
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